Web credentials not working on Mobile Application
The same credentials are used for both Web. and Mobile applications. Your email address is your user id. Passwords are case-sensitive.
Unable to log in to the Mobile App. but able to log in to the Web.
Suggestions are:
- Log completely out of the Web. version
- Profile located in the upper right-hand corner
- Under your profile/silhouette → Logout
- Manually login to the Web. typing in your password to confirm, do not use autofill if prompted.
- Log into Mobile App.
- Using the same credentials used for the Web.
- Show password by selecting the "eye" icon
- If you are still unable to log into the mobile app. → “Trouble logging in? Click here”
- A link will be sent to your inbox, follow the instructions in the email.
For more Frequently asked questions see our FAQ page.